Cloud UniFi / Reviews
What customers say about Cloud UniFi
Reviews from Cloud UniFi customers, newest first. We publish every genuine review, positive or critical. How we collect and publish reviews.
Jon L
I can't say enough good things about Cloud UniFi! As an IT service provider, we work with a lot of vendors, and these folks are truly in a league of their own.
Their response times are nothing short of incredible. Every question we've thrown their way has been met with a prompt, knowledgeable, and refreshingly straightforward answer. No runaround, no canned responses, no unnecessary technical jargon. Just real people who know their stuff and genuinely care about helping.
They've even bailed us out of a few critical situations, going above and beyond when we needed them most. That kind of service and reliability is increasingly rare these days, and it certainly hasn't gone unnoticed.
I genuinely couldn't imagine a better vendor to partner with. Cloud UniFi has set the bar incredibly high for what customer service and technical support should look like.
If you're looking for UniFi controller hosting backed by an absolutely outstanding team, look no further. These guys are the real deal. Highly, highly recommended!
Sascha Held
Your service speaks for itself: it runs so reliably that I rarely need to contact you, and on the rare occasions I do, I am met with outstanding service and genuine expertise. It is unusual as a small user to get customised, in-depth human expertise like this.
Are you a Cloud UniFi customer? Leave a review in the customer portal, or email support@cloudunifi.com and we'll send you a personal link.
How we collect and publish reviews
- Who can leave a review. Cloud UniFi customers. We ask in the customer portal, after a migration and after support conversations, and anyone who offers a review gets a link. We ask everyone the same way, whatever their experience.
- Verified customer means the review was sent from the customer portal or from a personal link we emailed to the account, and is linked to an active subscription.
- What we publish. Every genuine review, positive or critical. We only decline a review that is abusive, includes someone's personal or confidential information, isn't about our service, is a duplicate, or that we believe isn't from a genuine customer. People who work for us, their families and our suppliers don't leave reviews. We don't pay or reward anyone for a review; if that ever changes, the review will say so.
- Editing. We never rewrite a review. If we spot a typo, we suggest a fix, and only change it if the reviewer agrees.
- Highlights. The reviews on our home page are chosen by us. Every published review is on this page, newest first.
- Your review, your choice. You can change or remove your review at any time from the link in your confirmation email, from the customer portal, or by emailing support@cloudunifi.com.
- Reviews and support. A review tells other people about your experience. If something isn't working, contact support so we can fix it. You're welcome to leave a review either way.
UniFi, UniFi OS and UISP are trademarks of Ubiquiti Inc. Cloud UniFi is an independent hosting provider and is not affiliated with, authorised by or endorsed by Ubiquiti Inc.